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F.A.Q.

NOTE:

If you have a question that is not answered below feel free to contact us. We are always glad to help!

 

1. What are your open working hours?
We are open Monday - Friday 09:00 to 14:00 & 16:00-19:00 (we are closed on bank holidays). Our dedicated customer service team is here to help you with any enquires, problems or issues you may have with any orders, products or services so please feel free to give us a call: For Cyprus: 77776100 or International: +357 26 101020

 

2. How is my order shipped to me?
We want your online experience to be enjoyable, simple and successful. For shipping to Cyprus address we use ACS Courier Services. We exclusively ship to our international customers with EMS Datapost. We are able to provide our international customers with quality and fast shipping services, tracking of packages, and ensured delivery at very low costs. For orders that cost more than 1500€ or the delivery cost is more than 500€ we offer delivery by Sea freight.

 

3. How much do you charge for delivery?
Depends on the delivery destination and weight of your purchase.

For Cyprus:
> Orders up to 120€ the delivery cost is 5€.
> For orders more than 120€ the delivery is out of charge.

Other countries except Cyprus: 
> There is a system that automatically calculates the delivery cost for other countries.
> For orders that cost more than 1500€ or the delivery cost is more than 500€, we will calculate the delivery cost by Sea freight and we will contact you before you will proceed on payment.

 

4. Do you provide a delivery and installation service?

For Cyprus:
We provide both door to door, and point to point delivery by ACS Courier and installation service when is necessary.

Other countries except Cyprus: 
We only provide door to door delivery service.

 

5. Can I collect my order directly from your shop?
Always you are welcome to visit our shop and collect any equipment. We are always available to address any questions you may have.

 

6. I cannot find my country in shipping destinations.
If you can’t find your country on our website list, unfortunately we don’t deliver in that country because of the high delivery cost, however please contact us to inform you about the options you have.

 

7. Is it safe to order online using your website?
At Eshop for Sports we don't just deliver sports & fitness equipment; we also do our best to provide a safe and convenient online shopping experience. You can pay securely online via this website using Paypal or Credit Card. Eshop for Sports ensures secure payment of all online transactions as we use one of the most secure online ordering systems on the market, and are constantly researching, improving and upgrading our software to make sure we offer the highest possible security at all times. Eshop for Sports does not receive your credit card details or bank authorisations. If you're not quite comfortable shopping online, or would prefer to make you purchase by telephone, just give us a call at +357  26101020. 

 

8. When should I expect to receive my order?

For Cyprus:
The delivery dates are according of our products availability. If we have the products in stock the delivery will be within 2 days. Otherwise the delivery varies between 1 week to 4 weeks.

Other countries except Cyprus: 
The delivery dates are according of our products availability. If we have the products in stock the delivery will be within 4 - 6 days. Otherwise the delivery varies between 1 week to 4 weeks.  We calculate the door to door delivery time according to airfreight courier. If we will proceed on sea freight delivery the delivery date will probably change.

 

9. What payment options do I have?

For Cyprus:
Cash on Delivery, Pay Pal, Credit Card, Bank Transfer

Other countries except Cyprus: 
Pay Pal, Credit Card, Bank Transfer

 

10. Which cities of Cyprus do you deliver to?
We deliver to Nicosia, Larnaca, Limassol, Famagusta and Paphos.

 

11. I need my order as soon as possible. Can you offer me a guarantee that delivery will occur soonest than the referred delivery time?
Not always. If we have all the products in stock the delivery will be within 2 – 6 days. Otherwise the estimation of delivery is 99% of the time accurate, but we want you to understand that there are exogenous factors that may creep in and delay your order. These may range from natural disasters, airplane mechanical failures etc. which are obviously beyond ours and anyone else's control. Therefore, if it's a matter of life or death to receive your package within a very short timeframe we advise that you do not place the order in the first place.

 

12. What if I qualify for a VAT-exempt purchase? Do I still have to pay the VAT or how do I go about claiming the VAT back if I have already paid it?

For Cyprus:
As with all the purchases in Cyprus if you have V.A.T.  register company with the invoice/receipt you can claim your VAT back.

For European Union Countries:
There are two tabs on the Shopping Cart that automatically search when is filled that The company’s name and V.A.T. register Number is validate then excludes the V.A.T. form the order.

Non-European Union Countries:
If you have V.A.T. register company with the invoice/receipt you can claim your VAT back.

 

13. Do i have to visit the customs office to collect my package?
NO. We offer everything for you and deliver the package at your doorstep, no hassle. This service is included in the shipping premium.

 

14. What if my package gets lost or damaged on its way to me? Do you include INSURANCE?
We INSURE all packages for their full value. So in case your package gets lost you will get a full refund of your money. This prenium insurance is included in the shipping fee.

 

15. What is the warranty offered on the products?
All products come with at least 1-year of warranty. For more details visit our warranty section.

 

16. Can I exchange a product if it’s not right?
Our standard policy is to accept most returns within 30 days from the date of delivery. We will be happy to exchange your product for you. After you have received your goods, you can contact us and return any item to our registered postal address, for a refund or an exchange, as long as it is unused, returned in the original packaging and in a resalable condition. 

 

17. Who will pay the return shipping costs?
If we have supplied you with incorrect goods or the goods received are damaged or faulty and are being returned for an identical replacement (item and size) then we will happily apply a credit to your account to cover the delivery costs of you returning the goods to us. We will also pay for the redelivery of your replacement products. If we have correctly supplied you with the product/s that you have ordered, but you still want to return them, you will pay your own return delivery and redelivery costs.

 

18. Terms and conditions / what else do I need to know?
Before placing your order you should read and agree to the terms of service as appear in our Terms and Conditions. During checkout, you will be reminded to read these Terms and Conditions and asked to acknowledge that.